Discover top-notch VRBO Customer Service for Owners!

VRBO is a popular online marketplace that connects property owners with travelers looking for a place to stay. While VRBO offers a great platform for owners to rent out their properties, it’s not uncommon for owners to encounter issues or have questions that need to be addressed. That’s where VRBO’s customer service for owners comes in.

Owners can contact VRBO’s customer service team for assistance with a wide range of issues, from technical problems with their listing to questions about payments and reservations. VRBO offers multiple ways to get in touch with their customer service team, including phone, email, and live chat. They also have an extensive knowledge base and community forum where owners can find answers to common questions and connect with other owners for support and advice.

Additionally, VRBO offers a unique feature that sets it apart from other vacation rental platforms: owners can create their own website to rent out their property with no fees. This can be a great option for owners who want more control over their rental process and want to avoid paying commission fees to VRBO or other vacation rental platforms. With VRBO’s customer service for owners and innovative features like their no-fee rental website, owners have the resources they need to successfully rent out their properties and provide a great experience for their guests.

What is VRBO?

VRBO, or Vacation Rentals by Owner, is a popular online platform that allows property owners to list their vacation rental properties and connect with potential renters. The platform offers a wide range of vacation rental options, including houses, apartments, condos, and cabins, among others. VRBO is owned by Expedia Group, one of the world’s largest travel companies.

Listing a property on VRBO is a straightforward process. Property owners can create an account, set up a listing, and start accepting reservations from travelers. VRBO charges a commission fee for each booking, which varies depending on the location and type of property. However, there are no additional fees for listing a property on VRBO.

VRBO offers a range of tools and features to help property owners manage their listings and reservations. Owners can use the platform to communicate with travelers, process payments, and track reservations. VRBO also offers a reservation management system that allows owners to manage their availability calendars and accept or decline reservation requests.

One of the unique features of VRBO is that it allows property owners to create their own website to advertise their vacation rental properties. This website can be customized with photos, descriptions, and other information about the property. Best of all, there are no fees for using this service, making it an attractive option for property owners who want to maximize their exposure and reach potential renters directly.

Overall, VRBO is a powerful tool for property owners who want to list their vacation rental properties and connect with travelers. With its user-friendly platform and range of features, VRBO makes it easy for owners to manage their listings and reservations and reach a wider audience of potential renters.

Why is Customer Service Important for VRBO Owners?

As a VRBO owner, providing excellent customer service is paramount to the success of your vacation rental business. Here are some key reasons why customer service is so important for VRBO owners:

  1. Happy guests lead to positive reviews: Positive reviews are critical for attracting new guests and maintaining a high occupancy rate. By providing exceptional customer service, you can ensure that your guests have a pleasant stay and are more likely to leave positive reviews.
  2. Repeat business: Satisfied guests are more likely to return to your property for future vacations. By providing excellent customer service, you can build a loyal customer base and increase your chances of repeat bookings.
  3. Increased revenue: A high occupancy rate and positive reviews can lead to increased revenue for your vacation rental business. By providing excellent customer service, you can attract more guests and increase your chances of earning more money.
  4. Help with VRBO account issues: If you encounter any issues with your VRBO account, such as problems with your listing or reservation, customer service can help you resolve these issues quickly and efficiently.
  5. Assistance with payment and fees: Customer service can also help you with payment and fee-related issues, ensuring that you receive payment for your rental and that you are not charged any unnecessary fees.

In addition to the benefits listed above, VRBO owners can also benefit from creating their own website to rent their place with no fees. This can help you save money on platform fees and give you more control over your vacation rental business.

Overall, providing excellent customer service is essential for VRBO owners who want to build a successful vacation rental business. By prioritizing customer service, you can attract more guests, earn more revenue, and build a loyal customer base.

How to Contact VRBO Customer Service for Owners

As an owner of VRBO, you may have questions or concerns that you need to address with the customer support team. VRBO offers several ways for owners to get in touch with their customer support team, including phone, email, and live chat support.

Phone Support

If you need immediate assistance, VRBO’s phone support is available 24/7. You can call their toll-free number in the United States at 1-877-202-4291. If you’re calling from outside the US, you can find the appropriate number for your region on VRBO’s website. Wait times can vary, so it’s recommended to have your questions or concerns ready before calling.

Email Support

If you prefer to communicate via email, VRBO’s customer support team can be reached at When sending an email, be sure to include your name, property ID, and a detailed description of your issue or question. VRBO’s customer support team typically responds to emails within 24-48 hours.

Live Chat Support

For a more immediate response, VRBO offers live chat support on their website. To access live chat support, log in to your VRBO account and click the “Help” tab. From there, select “Contact Us” and then “Chat.” A customer support representative will be available to assist you in real time.

In addition to these support options, VRBO offers a help center on their website with frequently asked questions and articles to help owners navigate their platform. If you’re looking for a way to rent your place without fees, VRBO also offers the option to create your own website with no booking fees.

Overall, VRBO’s customer support team is available to assist owners with any questions or concerns they may have. Whether you prefer phone, email, or live chat support, VRBO has multiple options to accommodate your needs.

Common Issues and Solutions for VRBO Owners

As an owner on VRBO, there may be times when you encounter issues with your listing, reservations, payments, fees, or account. Here are some common issues and solutions to help you navigate these situations.

Listing and Reservation Issues

One common issue that owners may face is a listing that is not showing up or is not getting enough visibility. In such cases, owners can check if their listing meets all the requirements set by VRBO. They can also optimize their listing by adding more photos, updating their calendar regularly, and responding to inquiries promptly.

Another issue that owners may encounter is a reservation that is not going smoothly. In such cases, owners can reach out to the guest to understand their concerns and try to resolve the issue. If the problem persists, owners can contact VRBO customer service for assistance.

Payment and Fee Issues

Payment and fee issues are also common for VRBO owners. Owners may face issues with receiving payment or with the fees charged by VRBO. In such cases, owners can check the payment and fee policies on the VRBO website or contact VRBO customer service for assistance.

Owners can also consider using alternative payment methods or platforms to avoid paying high fees. For example, they can create their website for renting their place with no fees.

VRBO Account Issues

Owners may also face issues with their VRBO account, such as login or password problems, account suspension, or cancellation. In such cases, owners can visit the VRBO help section to find answers to their questions or contact VRBO customer service for assistance.

Owners should also ensure that they comply with all VRBO policies and guidelines to avoid account issues. They can also reach out to a VRBO representative for more information or clarification.

In conclusion, VRBO owners may encounter various issues related to their listings, reservations, payments, fees, or accounts. By understanding the common issues and solutions, owners can take appropriate action to resolve the issue and ensure a smooth rental experience for themselves and their guests.


In conclusion, VRBO offers a variety of options for owners who need assistance with their vacation rental listings. With 24/7 customer service and a helpful online help center, owners can easily find answers to their questions and get in touch with a VRBO representative if needed.

Owners can contact VRBO through a toll-free number or by filling out a form on the VRBO website. The customer support team is available to assist with any issues related to VRBO accounts, listings, payments, and fees. VRBO also offers an online chat support option for owners who prefer to communicate through messaging.

For owners who are new to VRBO, the help section of the website provides valuable information on how to create a listing, manage reservations, and handle payments. Additionally, VRBO offers a Reservation Guarantee policy to protect owners in case of a cancellation or property damage.

Overall, VRBO’s customer service is reliable and helpful for owners who need assistance with their vacation rental listings. In addition, owners can create their own websites to rent their place with no fees. With the help of VRBO’s customer service team and resources, owners can easily manage their rental listings and attract more travelers to their properties.

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