How to Handle Airbnb Damage Disputes: What to Do if Something Gets Broken or Stolen

If you’re a homeowner, then you’ve likely considered whether or not to list your home on Airbnb. It can be a great way to make some extra money, but there is always the risk that something will go wrong and you’ll have to deal with a damage dispute. We’ll discuss what to do if something gets broken or stolen during an Airbnb stay. We’ll also cover how to handle disputes with guests over damages. Read on for tips and advice.

The Most Important Lesson Is to Ensure That All Communication Is Logged During the Entire Stay on Airbnb Platform.

You might never know what evidence or ammunition you’ll need in the future. It’s strongly advised that you download the Airbnb message application on their website/app. This is the only communication that Airbnb will recognize and be able to use as evidence. All other communication (phone calls, text messages, etc.) are not admissible in a case against a guest.

If something does happen and you need to pursue a claim with Airbnb, the first step is to reach out to your guest and try to come to a resolution. If you’re unable to come to an agreement, then you can file a claim with Airbnb.

To file a claim, you’ll need to login to your account and go to the Resolution Center. From there, you’ll be able to select the relevant reservation and fill out the form detailing what happened and what damages were.

What to do if something gets broken or stolen during an Airbnb stay

If something gets broken or stolen during an Airbnb stay, the first step is to contact the guest and try to resolve the issue amicably. If that doesn’t work, then you can file a claim with Airbnb’s Host Guarantee program. You will need to provide proof of the damage or things stolen, and Airbnb will investigate the claim. If the claim is approved, then Airbnb will reimburse you for the damages.

If you have any disputes with guests over damages, the best course of action is to try to resolve it directly with the guest. If that doesn’t work, then you can contact Airbnb’s customer support and they will help mediate the situation.

How Airbnb resolves disputes?

Airbnb encourages friendly settlement between guests and hosts. Host damages, refund requests, payments, and guest experience are all possible sources of disagreement.

Airbnb will work with both parties to help them come to an agreement. This may include asking each party to provide evidence. Once both parties have had a chance to present their case, Airbnb will make a decision and let the guests and hosts know what resolution has been reached.

Airbnb disputes the United States

Users in the United States must notify Airbnb by mail and receive a notification from the company at their address. Instead of arbitration, small claims court is an option for both parties. The American Arbitration Association can be used to start arbitral proceedings. If the arbitrator finds that your fees are exorbitant, Airbnb may pay any or all of the arbitration fees.

Airbnb disputes in the European Union, Switzerland, and UK

If you believe that the Airbnb mediation team mishandled your issue, you can appeal it by contacting customer service. Users from the European Economic Area, Switzerland, and the United Kingdom have the option to pursue a claim against Airbnb.

Airbnb disputes in China

Within China, CIETAC is the authority that handles arbitrations. Chinese consumers of Airbnb may take disputes to the China International Economic and Trade Arbitration Commission. The tribunal must include three arbitrators and shall be held in Beijing.

What Should You Do If Your Airbnb Guest Refuses to Pay for Damages?

If the customer refuses to pay after 72 hours, you must escalate the problem to Airbnb. Attach a dispute to Airbnb by escalating the issue. The guest may or may not agree with Airbnb’s proposals. If the matter is not resolved, you can take the guest to small claims court.

Is it necessary to charge a security deposit on Airbnb?

A security deposit of $100 to $5,000 may be charged by a host, which implies that visitors must prepay before checking in. Charging deposits may be a hit or miss depending on your priorities and expertise. For example, it may be a good idea to charge a security deposit if you have expensive furniture.

Host Protection Insurance covers hosts for damages, including theft and vandalism, caused by guests.

The Host Protection Insurance covers you against claims brought against you by hosts or third parties that stay in your house. This insurance protects up to $1 million in damages.


It’s important to know how to handle damage disputes when you’re using Airbnb. If something gets broken or stolen, the first step is to try and resolve the issue with the guest. If that doesn’t work, then you can file a claim with Airbnb’s Host Guarantee program.

What other tips do you have for handling damage disputes on Airbnb? Let us know in the comments